There often is a big difference between supplied services and Clients' actual expectations.
Our Clients expect us to supply both cost-effective services, and the extra touch of proactive assistance that makes the difference. This task is not an easy one to achieve. It takes important amounts of equipment, skills and staff.
We have dedicated important amounts of resources to various systems and processes that make our work even more efficient when it is about technical support:
ToIP-based Hotline designed to support various types of crisis situations
Real-time incident tracking system and dashboard driving operation tasks on the ground
Efficient troubleshooting management processes for fast decision-making
Selected skilful engineers, with a long experience of the event business constraints
Enough staff to perform immediate interventions on our field of operations
Troubleshooting, assistance to users' devices configurations, listening and advising
Real-time supervision systems, maximizing Customers' ROI by anticipating resources wherever needed.